Boombaland Support
Last updated: 31 October 2026
Need help with Boombaland? Email support@boombaland.com. Please tell us your device (for example iPhone 15 or Pixel 8), the game version (Settings › About) and what happened. We answer as soon as we can, and within one month.
Questions
I bought something and did not get it
First try Settings › Account › Restore Purchases, signed in to the same Apple ID or Google account you bought it with. If it is still missing, ask the store for a refund: Apple or Google Play.
How do I get my No Ads or Unlimited Energy back on a new device?
Install Boombaland, sign in to the same Apple ID or Google account, and tap Settings › Account › Restore Purchases. Permanent purchases come back. Coins, gems and energy you bought are used up when delivered and cannot be restored.
How do I get a refund?
Refunds are handled by the store, because we never receive your payment details:
- Apple: https://reportaproblem.apple.com
- Google Play: https://support.google.com/googleplay/answer/2479637
How do I change my ad or tracking choice?
In Europe and the US states with privacy laws, use Settings › About › Privacy choices. On iPhone and iPad, use iOS Settings › Privacy & Security › Tracking. See the Privacy Policy for details.
I found a bug
Thank you! Use the contact at the top of this page and tell us what you did and what happened. A screenshot helps.
Delete your account and data
You can delete your Boombaland data in the game, and the cloud copies also in your Apple or Google account settings.
In the game
Open Settings › Account › Delete my data and confirm twice. While you have more than one save, this deletes the save you are playing; delete each save to delete everything. When no save is left, it deletes:
- on your device: your progress, settings, wallet (coins, gems, energy and the transaction numbers of your purchases), achievements, player name and date of birth;
- your cloud copy in your iCloud (iPhone and iPad) or Google Play Games Saved Games (Android);
- at Unity: the Unity Cloud Save copy of your save and your Unity player account (the player ID and its link to the Apple ID or Google Play Games account you signed in with).
The device needs an internet connection for the cloud copies. If the Unity copy cannot be deleted at that moment, it stays with Unity until you sign in again in the game and delete your data again.
In your Apple or Google account
Delete the game's iCloud data in iOS Settings › [your name] › iCloud, and stop using your Apple ID with the game in iOS Settings › [your name] › Sign in with Apple; on Android, delete the game's Play Games data in the Google Play Games settings. Uninstalling the game removes its files from the device.
If you no longer have the game
Reinstall it, sign in with the same Apple or Google account and use Delete my data. Or send "Delete my data" to support@boombaland.com and we delete the Unity copy and Unity player we can identify from what you tell us, within 30 days. We have no access to your device, your iCloud or your Google account.
What is kept, and why
- Purchase records held by Apple and Google. The stores keep their own record of what you bought, under their policies and tax law; we cannot delete them. That record is also what lets Restore Purchases give back permanent items such as No Ads. Coins and gems you bought are lost when your data is deleted.
- Your Apple ID and your Google account are Apple's and Google's, not ours; deleting your data deletes the game's player and save, not those accounts.
- Google's advertising data is kept under Google's policy. You can manage it at https://myadcenter.google.com.
- A deletion request sent to us is kept as long as we need it to handle it, and at most 2 years.
See section 7.1 of the Privacy Policy for the same details.
Contact
DataSight (Tom de Bruijn), Tulameenpad 10, 1461 HN Zuidoostbeemster, the Netherlands. Email: support@boombaland.com